Is it easy to return items?

Of course! Just enter your email and then select the items and reason for returning.  We'll take a look at everything and you'll then receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

We will refund you within 14 days of receiving a return.  You can also choose to receive an Instant Store Credit that can be used online right away, which is the fastest and easiest way to make an exchange.

What items are returnable?

• Items purchased in the last 30 days.
• Items that are unworn, unwashed, and in original condition

What items are non-refundable?

• Items marked as final sale.
• Free gifts or promotional items with retail value.

Still have questions?

Send a message to hannah@onwardreserve.com with your name, order number, and how we can help and someone from our team will get back to you with 24 (business) hours.  Or give us a call at (888) 543-5022